Refund and Returns Policy
Effective Date: February 20, 2025
At SIGHTTOPIX, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund and return policy to make the process easy and hassle-free.
1. Return Policy
You may return any unworn, unwashed, and unused items within 30 days of receipt for a full refund or exchange. To be eligible for a return, items must be in their original condition, with tags still attached.
2. How to Return Items
To return an item, please follow these steps:
- Contact our customer service team at contact@sighttopix.xyz to initiate the return.
- Provide your order number, the reason for the return, and any relevant details to help process your return quickly.
- Once approved, we will provide instructions on how to send back the item(s).
- Return shipping fees are the responsibility of the customer, unless the return is due to a defective or incorrect item.
3. Refund Policy
Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
4. Exchanges
If you wish to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process and ensure that you get the correct item as soon as possible.
5. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately at contact@sighttopix.xyz. We will work with you to resolve the issue and either provide a replacement or process a full refund.
6. Non-Returnable Items
Certain items, such as sale items or personalized products, may not be eligible for return. Please check the product details before making a purchase.
7. Contact Us
If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please contact us at:
SIGHTTOPIX
Street: 2491 Rainbow Road, Irvine, California, United States
Phone: 626-216-3333
Email: contact@sighttopix.xyz
By shopping with SIGHTTOPIX, you agree to our Refund and Returns Policy. We appreciate your business and are committed to making your shopping experience as seamless as possible.